FAQ

Product

Are JAXXON Cuban Link chains made with real gold?
Yes. JAXXON Cuban Link chains use real 14k gold bonded to hypoallergenic Performance Steel using next-gen PVD technology. You get the look of solid gold with better durability and a fraction of the price.

Will the color of the chain fade?
No. JAXXON chains are gold-bonded, not gold-plated, meaning real 14k gold is permanently bonded using next-gen PVD technology. This creates a significantly stronger, longer-lasting finish that resists fading far better than traditional plating.

Can I shower or sweat while wearing this chain?
Yes. JAXXON chains are built to handle sweat, showers, and everyday wear without issue. (We just recommend keeping them away from prolonged exposure to chlorine and harsh chemicals like bleach.)

Shipping

How long does shipping take?
Standard Shipping (4-7 Days): FREE. Express Shipping (2-3 Days): $4.99. Fastest Shipping (1-2 Days): $24.99.

Returns & Warranty

What if I choose the wrong length or change my mind?
No problem. We offer free returns within 30 days of delivery. Just reach out and we'll set you up with a refund, exchange, or JAXXON store credit.

Is there a warranty?
Your chain is protected for a full year against any material or manufacturing defects, including fading or discoloration. If there's an issue, we'll replace it at no extra cost.

Exclusions apply, including engraved items and final sale products.